Privacy policy
We are pleased that you are interested in our online store “Cotton Majesty.” We want you to feel safe and comfortable when visiting our website. That is why protecting your personal data is important to us. Technical and organizational measures have been taken to ensure that we and our service providers comply with data protection regulations under the EU General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), and other applicable legal regulations.
This Privacy Policy describes how Cotton Majesty (the “ Site ,” “ we ,” “ us ,” or “ our ”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on cottonmajesty.com (the “ Site ”), or otherwise communicate with us about the Site (collectively, the “ Services ”). For the purposes of this Privacy Policy, “ you ,” “ your ,” and “ yours ” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “ Last updated ” date, and take any other action required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce the applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “ personal information ”, we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly to us through our Services may include:
- Contact Information including your name, address, telephone number, and email address.
- Order Information including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
- Account Information including your username, password, security questions, and other information used to ensure account security.
- Customer Service Information including information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to provide us directly with certain information about yourself. Failure to provide this information may prevent you from using or accessing these features.
What information do we collect about your use ?
We may also automatically collect certain information about your interaction with the Services (“ Usage Data ”). To do this, we may use cookies, pixels, and similar technologies (“ Cookies ”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information relating to your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including suppliers and service providers that may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment information (for example, bank account, credit or debit card information, and billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, for the purpose of performing the contract we have entered into with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, including processing your payments, fulfilling your orders, sending you notifications relating to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating any returns and exchanges, and providing other features and functionality related to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
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Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example, to send marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) of the GDPR.
Display of purchase activity (social proof)
We also use your personal data to display anonymized notifications of recent purchases (“social proof”) on our website. These notifications are intended to show other visitors that our online store is actively being used and thus serve our legitimate interest in promoting our products, in accordance with Art. 6, para. 1, point f) of the GDPR.For these notifications, we use only the following information from actual orders: your first name, city, and country, as well as the name of the product purchased and the approximate time of purchase (for example, “2 hours ago”). We never publicly display your full address, email address, or other contact details.
If you do not want your order to be used for these social proof notifications, you can contact us at any time by email at contact@cottonmajesty.com . We will take your objection into account for future displays.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data-processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communicating with you and improving the Services. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to ensure our responsiveness, provide you with efficient services, and maintain our business relationship with you, in accordance with Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to operate our store with Shopify, please visit https://www.shopify.com/fr/legal/cookies. We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), perform analytics, and better understand how users interact with the Services (in our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies using your browser controls. Please keep in mind that deleting or blocking Cookies may negatively affect your user experience and cause some Services to malfunction, including certain features and general functionality, or become unavailable. In addition, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for purposes of contract performance, legitimate purposes, and other reasons subject to this Privacy Policy. This may include:
- From vendors or other third parties that perform services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to provide you with services and send you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose or otherwise consent to our disclosing certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our group of companies, in our legitimate interest in operating a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
We disclose the following categories of personal and sensitive information about users for the purposes described above in the sections “ How we collect and use your personal information ” and “ How we disclose personal information ” :
| Category | Recipient categories |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing activities, as follows.
Websites and Third-Party Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to how we or a third party use it. Our inclusion of such links does not, by itself, imply an endorsement of the content of those platforms or their owners or operators, except as set out in the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we « share » or « sell » (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee « absolute security ». In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have all or some of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.
- Right of access / to know : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to deletion : You may have the right to ask us to delete the personal information we maintain about you.
- Right to correction : You may have the right to ask us to correct the personal information we maintain about you.
- Right to data portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
- Right to opt out of sale, sharing, or targeted advertising : You may have the right to ask us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined by privacy laws. Please note that, if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on where you are located, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent : Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do so by replying directly to our refusal.
- Communication preferences management : We may send you promotional emails, which you can opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those concerning your account or the orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. As required by applicable law, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as reasonably practicable, as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the data protection supervisory authorities responsible here.
International users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by employees and third-party service providers and partners in those countries.
If we transfer your personal information outside Europe, we will use recognized transfer mechanisms such as the European Commission’s standard contractual clauses or any equivalent contract issued by the competent UK authority, as applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at
contact@cottonmajesty.com
or contact us at:
Cotton Majesty
72 Baarestr.,
44793 Bochum, Germany
For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the controller of your personal information.